Forged Alliance Forever Privacy Statement

Effective date: May 25, 2018 (Last updated: July 11, 2025)

Thanks for playing Supreme Commander: Forged Alliance in our community. We want to make it easy for you to hold on to your private information and control your online identity, as such, this document outlines what private data we collect and how we process it.

The short version

We collect information that you choose to give us, along with other basic technical information about your system. We process this information with your consent when you create an account, or on another legal basis if you do not. We only require the minimum amount of personal information that is necessary to identify you for the purpose of your interaction with us, and we don’t sell it to third parties. Our exact use of your personal information is described in detail below.

We treat all our users the same, and everyone is processed by the same privacy policy regardless of their geographical location.

The information we collect and why

If you’re just browsing our website (faforever.com, wiki.faforever.com, forum.faforever.com or any website hosted on the faforever.com domain), we collect the same basic information that most websites collect. This information includes browser type, language preference, referring website and the date and time of each web request. In addition, we collect potentially personally-identifying information like IP-addresses.

This information is collected for the purpose of analytics, to better understand who visits our websites.

If you’ve made an account and play the game on our servers

To create an account on Forged Alliance Forever, we require some basic information to identify you. We require a valid email address, a nickname and to verify ownership of the account, we also require a password. This information will be referred to below as “User Personal Information”.

When you create a new account, you agree to our collection of this User Personal Information and processing of it as detailed here:

We need your User Personal Information to create your account and provide the service of hosting and joining online games.
We use your User Personal Information to identify you when you interact with us.
We will use your email address to communicate with you for the purposes of marketing, if you’ve said that’s okay.
We will use your email address to communicate with you about important updates to our service.
We use your User Personal Information for internal purposes, such as moderation, maintaining logs for security purposes and for legal documentation.
We retain certain technical identifiers (such as IP addresses and device/browser fingerprints) and 3rd party identifiers (such as SteamID or gog.com ID) where necessary to detect repeat abuse, prevent ban evasion, or investigate serious violations of our Terms of Service. This is based on our legitimate interest in maintaining the integrity and security of our community. These identifiers are not used for profiling, advertising, or user behavior analysis unrelated to security or moderation.
We retain 3rd party identifiers of licensing providers (such as SteamID or gog.com ID), to legally document game license ownership of users when downloading game assets from our services.
If we need to use your User Personal Information for any reasons not listed here, we will ask for your permission before doing so.

Our legal basis for processing information

Under the GDPR, we’re required to notify you about the legal basis on which we process User Personal Information.

When you create an account, we require your user name and email address to enter into the Terms of Service agreement with us, and we use this data as the basis of that contract. We also process your email address and user name on other legal bases. The remainder of information processing we do is necessary for the purposes of our legitimate interests. For example, for security purposes, we keep logs of hardware information unique to your machine, in order to identify malicious users trying to spoof their identity. If you would like to request erasure of your data, please email us at [email protected].

Data Controller

Forged Alliance Forever
Kolt Østervej 58
8361 Hasselager
Denmark
Email: [email protected]

Data Retention

We retain personal data only as long as necessary to fulfill the purposes described or to comply with legal obligations. Specifically:

Account and profile data are retained while your account is active or until you request deletion.
Technical identifiers are stored up to 5 years after account termination
Game license ownership related data are stored up to 5 years after account termination
Log files and connection data (including IP addresses) are stored for up to 2 years.
Backups of data are kept for up to 2 years before being deleted or anonymized.

Your Rights

Under the GDPR, you have the following rights concerning your personal data:

Right of access: You may request confirmation of whether we process your data and obtain a copy of your data (Art. 15 GDPR).
Right to rectification: You may request correction of inaccurate or incomplete data (Art. 16 GDPR).
Right to erasure ("right to be forgotten"): You may request deletion of your data, subject to legal retention obligations (Art. 17 GDPR).
Right to restriction: You may request that processing of your data be restricted under certain conditions (Art. 18 GDPR).
Right to data portability: You have the right to receive your data in a structured, commonly used, and machine-readable format and to transmit it to another controller (Art. 20 GDPR).
Right to object: You can object to the processing of your data on grounds relating to your particular situation (Art. 21 GDPR).
Right to lodge a complaint: You have the right to file a complaint with a supervisory authority (Art. 77 GDPR).

To exercise these rights, please contact us at [email protected].

Sharing of information

We do not share your private information with any third parties for any reason, however your nickname as provided during account creation and changeable on the website is considered public, and is thus shared with other users in several instances during your use of our service.

We do not disclose any private information unless legally compelled to do so.

We do not host advertising on FAForever.com, but we may occasionally embed content from third-party sites, which may contain ads. Any ads that appear on FAForever.com are not sponsored, tracked or authored by FAForever.

We may share User Personal information if we are involved in a merger, sale or acquisition. If such change of ownership happens, it will be under the terms of use described in this document.

Data Transfers Outside the EEA

We do not transfer or process any personal data outside of the European Economic Area (EEA). Any third-party services we use outside the EU do not process personal data on our behalf.

Security

We take all reasonable measures to protect your User Personal Information, by using industry standard security technologies. In the event of a data breach, we will notify you promptly and in accordance with GDPR Articles 33 and 34.

Resolving complaints

If you have any concerns about how FAForever is handling your User Personal Information, please let us know immediately at [email protected].

Changes to our Privacy Statement

Most changes to this document are likely to be minor, but should they occur, we will notify you and provide at least 30 days of time prior to the changes taking effect.

License

This Privacy Statement is licensed under the Creative Commons Zero license.